Frequently Asked Questions

d POINT™

How much yen per 1 point can I use?
Points can be used at 1 yen per 1 point.
Some d POINT Member Stores may have a set limit on how many points can be used at a time. Also, in the case of member stores outside of Japan, conditions of use and exchange rates may be different, so please ask the member store for details.
Is there a limit on how many d POINTs I can use per transaction?
From June 2023, the usage limit for each transaction will be changed from "no upper limit" to "30,000 points" so that you can use your d POINT CARD with greater peace of mind. The usage limit can be set in units of 100 points, and can be set from 0 points.
Access this page to change the point usage limit.
What ways are there to use d POINTs?
d POINTs can be used for shopping, etc. at d POINT Member Stores. Please confirm the information of d POINT Member Stores here.
Can I use d POINT even if I am not a DOCOMO subscriber?
Yes, even if you are not a DOCOMO subscriber, you can use d POINT if you are a d POINT CLUB member.
How can I earn d POINTs?
You can earn points by shopping, etc. at d POINT member stores. Please confirm the information of d POINT Member Stores here.
How can I use my d POINTs at d POINT Member Stores?
Please show your d POINT CARD or Mobile d POINT CARD at the cashier and please tell the staff at d POINT Member Stores how many d POINT you would like to use. You can check the information of d POINT Member Stores here. Also, please note that Mobile d POINT CARD cannot be used at some member stores.
What is "d POINT (limited term and use)"? How are they different from regular d POINTs?
d POINTs which have limited usages and shorter validity period than regular d POINT. These points can only be used when shopping or using services at d POINT Member Stores in Japan. You can check the expiration dates of your d POINTs here. In addition, regular d POINTs expire 48 months after they are credited to your account.
Why did I fail to use d POINTs?
The main reasons for not being able to use d POINTs are the following.
  • When you are not registered for d POINT CLUB
  • When you have not registered the d POINT CARD. Please register your d POINT CARD here.
  • When the amount of points you try to use, exceeds the amount of points available.
  • When you try to use points for services that d POINT (limited term and use) cannot be used.
  • When conditions of d POINT usage, set by each d POINT Member Store, are not met.
  • From June 2023, the default point usage limit is 30,000 points. You can check how to change the usage limit setting here
How long does it take for d POINTs to appear in my account?
Regular d POINT will be credited immediately after your payment is completed. However, the time of crediting d POINT (limited term and use) of campaigns may vary depending on the conditions of campaigns.
Can d POINTs be transferred to someone else?
No, points cannot be transferred to another person.
I do not know how to register my d POINT CARD.
Please check out the page for how to register your d POINT CARD. For Mobile d POINT CARD users, the process will be completed automatically when you register for d POINT CLUB. You do not need to do anything else to register your d POINT CARD.
Can I use d POINTs at d POINT Member Stores outside of Japan?
Yes. As of April 2020, outside of Japan, there are d POINT Member Stores in Hawaii and Guam where you can earn and use points. Conditions of use and exchange rates may differ, therefore please confirm details at each Member Store.
Why did I receive an email from DOCOMO after using points?
When points are used, an email (in English) will be sent to your registered email to notify the date, time and amount of points used.
Why did my d POINTs reduce/disappear while I did not use any of them?
Your points may have expired.
You can check your "History of points earned and used". Depending on the type of d POINT CARD you have, you can check this two different ways.
  • Mobile d POINT CARD(APP)
    Please open the Mobile d POINT CARD in the app, and click "Total Points". The history of points earned and used will be shown.
  • d POINT CARD
    Please click here.
How can I see my history of points exchanged?
You can see it here.(English Only)
How can I check points balance of the end of last month?
The ways of checking "History of points earned and used" are different depends on types of d POINT CARD. Please follow the instructions below for different types of d POINT CARD.
  • Mobile d POINT CARD(APP)
    Please open the Mobile d POINT CARD in the app, and click "Total Points". The history of points earned and used will be shown.
  • d POINT CARD
    Please click here.
What should I tell the staff at d POINT Member stores so that I can earn points?
Please confirm What is d POINT.
What should I tell the staff at d POINT Member Stores so that I can use points?
Please confirm What is d POINT.

d POINT CARD

Does d POINT CARD require an annual fee?
No, d POINT CARD can be used without annual fee.
Where can I get a d POINT CARD?
See here for where d POINT CARD are distributed.
If you would like to use your d POINT CARD in conjunction with other point operators, please use the other company's point app. Please direct any questions about other point operators' apps with the other companies themselves.
Is there anything required to receive a d POINT CARD?
No. Just tell the staff that you want to receive a d POINT CARD at a distributing location.
Can I earn and use points immediately after I get a d POINT CARD?
You may use the card right away if it is just to earn d POINT by shopping at d POINT Member Stores. If you would like to use your d POINTs, you must have your d POINT CARD registered first. You can do so here（English only）beforehand. For Mobile d POINT CARD users, you can start to earn and use d POINTs immediately after registration. No additional card registration is needed.
Is registration required to earn and use points with d POINT CARD?
You will be able to earn d POINT without registering, however when you need to register your d POINT CARD before using your earned d POINTs.
Please confirm details on What is d POINT.
How do I register my d POINT CARD?
d POINT CARD registration can be done from here (English only). You can learn how to register your d POINT CARD here. For Mobile d POINT CARD users, you can start to earn and use d POINTs immediately after registration. No additional card registration is needed.
Where can I earn and use d POINTs?
You can earn and use d POINTs at d POINT Member Stores. Please see here (English only) for details.
What should I do if I lost my d POINT CARD?
Please delete your registered d POINT CARD here.
For Mobile d POINT CARD users, in case you lost your mobile phone which Mobile d POINT CARD set, please delete your registered d POINT CARD at here.
If you want to continue to use your Mobile d POINT CARD in another device, please contact other point operators.
I was told that I cannot use this d POINT CARD at a d POINT Member Store, what should I do?
It could be one of the following reasons.
<d POINTs can be earned but cannot be used.>
1. d POINT CARD has not been registered yet.
2. d POINT CARD usage is stopped.
<d POINTs cannot be earned and used as well.>
3. Something has gone wrong with the d POINT CARD such as magnet failure.
Follow the steps below for each situation accordingly.
1. Complete the registration procedures from here (English only).
2. Complete the card registration procedures again from here (English only)
3. Please get a new d POINT CARD at here and then add registration of the d POINT CARD. After registering the new card, please delete the old one that you cannot use due to magnet failure, etc.
For Mobile d POINT CARD users, please contact other point operators.
Can I earn d POINTs with my d POINT CARD no matter what payment method I choose?
Yes, you can earn d POINTs no matter how you pay as long as you show your d POINT CARD at d POINT Member Stores.
*There are cases where you will not be applicable to earn points such as when you pay with points, or if you are purchasing items that are not applicable for point rewards.　Please make sure to check the requirements with each d POINT Member Store.
I would like to add a second card.
You can add a second card here. You can register a maximum number of three d POINT CARDs.
I want to re-issue my d POINT CARD.
A card with the same number cannot be re-issued. You can request a new d POINT CARD here and then add registration of the d POINT CARD at here.
Since the maximum number of registered d POINT CARD is three, please delete the card number of lost d POINT CARD.
For Mobile d POINT CARD users, please contact other point operators.
What should I do if I lose my d POINT CARD or my smartphone?
Please take procedures to delete your registered d POINT CARD at here.
Similarly, in case you lose your mobile phone on which your Mobile d POINT CARD is set, please take procedures to delete your registered Mobile d POINT CARD at here.
If you want to continue to use your Mobile d POINT CARD on other mobile devices, please install and set up the d POINT CLUB APP again. If you want to continue to use your Mobile d POINT CARD in another point operator's app on another mobile device, please contact the point operator.

History of points earned and used

Where can I check history of points earned and used?
The ways of checking "History of points earned and used" are different depends on types of d POINT CARD. Please follow the instructions below for different types of d POINT CARD.
  • Mobile d POINT CARD(APP)
    Please open the Mobile d POINT CARD in the app, and click "Total Points". The history of points earned and used will be shown.
  • d POINT CARD
    Please click here.
Where can I check expiration dates of my points?
The ways of checking "History of points earned and used" are different depends on types of d POINT CARD. Please follow the instructions below for different types of d POINT CARD.
  • Mobile d POINT CARD(APP)
    Please open the Mobile d POINT CARD in the app, and click "Total Points". The history of points earned and used will be shown.
  • d POINT CARD
    Please click here.
What do the headings mean in the history of points earned and used screen?
  • ‘Usage Date' is the date in which you used your d POINT CARD.
    * In some cases the date and time displayed on the screen may differ from the actual date in which the card was used and some dates may include a hyphen.
  • ‘Date credited' is the date in which the points were credited to your account.
  • ‘Date of expiration' is the date the points expire.
  • You can change the display and filter settings of the list by selecting the month or 'Display option 1' or 'Display option 2.'
    ‘Display option 1’ can specify what should be displayed such as ‘Show only points earned’ or ‘Show only d POINT (limited period, limited usage).’ To display the content in more detail you can specify with ‘Display option 2.’
Please understand that the language displayed on this screen is English only.
I showed my d POINT CARD at d POINT Member Stores to earn points, but the result does not appear in history of points earned and used.
There may be a few days delay before the information of points information appears in history of points earned and used. Also, points earned before card registration will not display on your history.

d ACCOUNT

What is d ACCOUNT?
d ACCOUNT is the customer ID required to use services such as d POINT.
I forgot the ID/Password.
If you forgot the ID/Password, please follow the procedures here.
My d ACCOUNT has been locked.
If you fail to login too many times, your account will be locked for security purposes.
If your d ACCOUNT is locked, please reset the password from here.
Can I delete my d ACCOUNT?
To delete your d ACCOUNT, please follow the procedures here.
*ID and Password are required.
*When the d ACCOUNT is deleted, registered information for this ID will be deleted and cannot be recovered back to the state before deletion.
*Even if you create d ACCOUNT again using the same ID, it will be handled as a different account and you will not be able to retrieve information from past accounts.
I cannot login even though I entered my ID and Password.
The ID or Password entered could be wrong.
Please note that the ID and Password fields are case sensitive.
How can I change account information such as ID or Password?
Please change account information from d ACCOUNT menu.
The message “Mail has been sent” showed up but I received no email.
Please check because of the filtering for spam emails and such. address already registered is valid.
Also, you may not be able to receive the email if there is filtering set for such as your spam email.
Please allow receiving email from "@wdy.docomo.ne.jp".
Are there any characters which cannot be used for ID/Password?
You can register your ID in favorite characters or email address. If you register in favorite characters, symbols cannot be used. If you register in email address, symbols used for email address can be used.
For the Password, 20 symbols #, $, %, (, ), *, +, -, ., /, :, ;, ?, @, [, ], _, {, }, and ~ are acceptable, but symbols other than these cannot be used.
What is linked service?
When customer information is to be linked for cooperation with other services, ‘Agree to linked service’ will display on your screen so please check the contents displayed thoroughly. After your confirmation, your information will be linked to the online service only when you agree to linked service. If you do not agree to linked service, your information will not be linked to the online service.

d POINT membership

Can I use the d ACCOUNT created on the DOCOMO registration site with other entities that can use points?
Yes, a new d ACCOUNT needs to be issued for point exchange service with L.POINT/HAPPY GO. However, the d ACCOUNT created with L.POINT/HAPPY GO app. can be used on the DOCOMO site.
My country is not listed in country of residence. Why?
Currently, we can only provide this service to the countries listed in member registration screen. DOCOMO plans to gradually expand the service to other countries.
What happens to the points of d POINT CARD if I cancel membership?
The points of your d POINT CARD will be no longer available and you will not be able to use those points.

Two-step verification

What is two-step verification? What merits does it have?
Two-step verification is an extra layer of security to prevent unauthorized access to your account. Except your ID and password, you will also need to enter security code at the time of login.
There are two types of two-step verification.

Strong (recommended)
Two-step verification is always required when you try to log in to a new device or an untrusted device tries to access to your account.
Once you recognized your frequently used brower as trusted device, you will not be asked for a security code the next time you log in by the same brower, therefore, you will be able to use d ACCOUNT safely and easily.

Weak (standard)
Two-step verification is required only when DOCOMO detects unsual/suspicious activities on your account.

For those who want to protect their accounts from unauthorized access by doing two-step verification every time when access from new device is detected, please change the setting to "Strong".

You can set up two-step verification here.
How do I set two-step verification?
Please set up two-step verification here.
Is it necessary to do two-step verification every time when I log in?
No. After two-step verification is set, you will be required to enter the security code for authentication at the first time. However, from the second time onward, two-step verification can be skipped on the same device.
Where will the two-step verification security code be sent?
The security code will be sent to the email address registered to your d ACCOUNT.
I have set up two-step verification, but I have not received my security code.
A security code was sent to the registered email address.
If you have a spam filter set, please make sure to allow emails from @wdy.docomo.ne.jp.
If you are using a smartphone, please make sure you have a good internet connection.

Other questions

How can I change the information registered(e.g. name, country of residence, contact phone number, or parent/guardian information)?
You can change your registered user information here（English only）.
What is the ‘Consent to provision to third party’ in the d POINT user information registration page?
It is a setting to allow DOCOMO to provide customer information to d POINT Member Stores, etc.The goal is to use this information to provide our customers with relavent coupons and information and allows us to improve our own products and services. Customer information presented to d POINT Member Stores, etc. all identifying information about a particular customer such as name, phone number, etc. will be deleted. The information provided to these d POINT Member Stores will be in the form of statistics, graphs, charts, etc.
How can I refuse to have my information provided to third parties?
You can change the settings of providing information to third parties here.
Please un-check the box next to I agree to disclosing my user information to ‘third parties'. You can still earn and use d POINTs even if you op-out of sharing your data with third-parties.
*Even if you opt-out of sharing your data with third parties, there is still some required data (d POINT CARD Number, amount of points available, information to protect those underage, etc.) that will be shared with d POINT Member Stores.
*Please note that if you op-out of data sharing with third-parties, you will not receive any coupons or information relevant to your area, age group, etc. and some benefits will be unavailable.
How can I cancel membership?
To delete your d ACCOUNT, please proceed to here.
*ID and Password are required.
*When the d ACCOUNT is deleted, registered information for this ID will be deleted and cannot be recovered back to the state before deletion.
*Even if you create d ACCOUNT again using the same ID, it will be handled as a different account and you will not be able to take over information from past accounts.
Can I cancel point exchange?
No, after point exchange is completed, a request to cancel will not be accepted.
How can I subscribe/unsubscribe from d POINT CLUB related e-mails.
You can change the e-mail delivery settings for special d POINT CLUB related e-mails from here.

d Wi-Fi

Where are available spots of d Wi-Fi?
You can check to see where d Wi-Fi is available using the Wi-Fi Spot search site. (English only)
You can check to see where d Wi-Fi is available using the Wi-Fi Spot search site. (English only)
What is the Wi-Fi network name (SSID) of d Wi-Fi?
Wi-Fi network name (SSID) of d Wi-Fi is 0000docomo.
How can I check whether d Wi-Fi is available at my current location?
Please check the search page for available hotspots. (English only).
*Location information of your device needs to be turned on.
Please check the search page for available hotspots. (English only).
*Location information of your device needs to be turned on.
What are the devices that can use this service?
This service can be used with wireless LAN equipped devices, such as smartphones, tablets, and computers, which satisfy Wi-Fi standards (IEEE802.11a/b/g/n/ac/ax）.
*It may not be compatible with some devices. Please contact the manufacturer of your device.
Can multiple devices simultaneously use one account (user ID, password, security key)?
Up to five devices can use the same account simultaneously.
Please tell me how to use the service.
Click here for how to use it.
When can I start using the service after completing application?
After completing application, you can connect to the internet at d Wi-Fi hotspots.
Is it free of charge?
d Wi-Fi is available for free.
Are there any special requirements for the application of d Wi-Fi?
If you are a d POINT CLUB member, you can apply. Please sign up for a membership here and apply for d Wi-Fi.
*If you would like the points to be exchanged with L. POINT/HAPPY GO, please register from the app of each company.
If you have already registered for a membership, you can apply here.
Where can I apply for d Wi-Fi?
You can apply online. You can apply for d Wi-Fi here.　If you have not yet registered for a d POINT CLUB membership, please do so here and apply for d Wi-Fi.
* If you wish the points to be exchanged with L. POINT/HAPPY GO, please register from the app of each company.
Do I need to show my ID or register my credit card for the application?
It is not necessary.
Where can I check the application status or change the subscribed options of d Wi-Fi after completing application?
You can check the application details or change options of d Wi-Fi here.
*The website is available only in English.
I have completed the application, but I have not received an email notification of application completion.
Please check if you can receive emails from “***@my.docomo.com” domain under your email address registered at the time of application.　“Email notification of application completion” will not be re-sent, so please check the application details here.　
*The website is available only in English.
Can an email notification of application completion of be re-sent?
“Email notification of application completion” will not be re-sent. Please check the subscription details here.
I do not know my account information (user ID, password, security key). What should I do?
Please check your account information (user ID, password, security key) here.
I cannot login to the d Wi-Fi setting.
You can login with the ID of d ACCOUNT set at the time of registration (your email address is set as default) and the password you have chosen. If you have forgotten, you can reset them here.
What are the SSID and security key of d Wi-Fi?
Please check them at the d Wi-Fi setting.
*Login to d ACCOUNT is required.
My device is now connected to the SSID of d Wi-Fi. What are the ID and the password that I should enter on the following screen?
ID is an ID of d ACCOUNT set at the time of registration (your email address is set as default) and password is the one you have set at d Wi-Fi setting (URL:).
What is contents filtering?
It is an optional service of d Wi-Fi. Internet that you can enjoy with your smartphone or mobile phone has many potential risks. Contents filtering can protect users from those risks.
*Application is required for the contents filtering option. Please apply here.
Who can use the contents filtering option?
Anyone can use it.
*Application is required for the contents filtering option.
Do I need to pay for the use of the contents filtering option?
You can use it for free.
Where can I apply for the contents filtering option?
You can apply for the contents filtering option here.
*The website is available only in English.
I would like to cancel the contents filtering option.
You can cancel the contents filtering option here.
*The website is available only in English.
I would like to cancel d Wi-Fi.
You can cancel d Wi-Fi here.
*The website is available only in English.

d POINT CLUB APP

Whenever I try to display my d POINT CARD in the app, I get an error message (code: DSP14009).
  • For those living in Japan
    When a domestic user has "not registered" the number of the online d POINT CARD
    →My docomo　> Menu　>　"Confirmation/change of user information"　>　Add the "number of your d POINT CARD issued online" on the "d POINT CARD registration information" screen.
    for residents in Japan, please install this app.
  • For those living outside Japan
    Please re-register your information on the "membership registration" screen in the app.
Do I need to log in every time I use my d POINT CARD in the app?
Your credentials are retained for a certain period of time once you log in, so you do not need to log in each time. When a user login is required after a certain period of time, please log in with your d ACCOUNT again.
I have a plastic d POINT CARD. Can I use it together with my Mobile d POINT CARD in the app?
If you have already registered your information for your plastic card, you can use it together with your Mobile d POINT CARD after logging in with your account.
I get a 10H2 message when I sign up for the d Wi-Fi network in the app. What should I do?
  • For those living in Japan
    Install the following d ACCOUNT Setting APP to set up d Wi-Fi.
  • For those living outside Japan
    Register your information on the "Membership registration" screen in the app to set up d Wi-Fi.
I am having problems creating a d Wi-Fi profile in the app. What should I do?
If you are a docomo SIM user or a docomo MVNO-SIM user, you might not be able to create a profile. In this event, possible solutions are:
1: Follow the procedures on the d Wi-Fi Settings screen to create a profile.
2: Temporarily insert another SIM.
Is there a time limit for using the Wi-Fi service?
There is no time limit.
Is there a limit on the number of devices that I can access concurrently?
For d Wi-Fi, the maximum number of devices is five. There is no limit to displaying d POINT CARDs.
Is it possible to use the d Wi-Fi service with devices other than smartphones?
Yes. In that case, you need to set a password manually on the d Wi-Fi settings screen. In addition, please note that you need to delete the profile and create it again for automatic access to the d Wi-Fi network using the app after you set a password manually.
I am having problems accessing the d Wi-Fi service.
Please delete the profile and recreate it on the setting screen on your device in the Wi-Fi area.
My device is not connecting to the d Wi-Fi network. What should I do?
When you have created your profile, please check to see if your device's Wi-Fi settings are turned on.
I accidentally deleted my profile on my device. How can I get it back?
You can create the profile again on the d Wi-Fi settings screen. Please access your profile again after recreating it.
How do I delete my profile?
Please delete the profile on the settings screen on your device. When you use the service again, please set up the d Wi-Fi or install the app again to recreate the profile.
Can I exchange points using this app?
Currently, you cannot exchange points using the app. Please check the following site.
I have been getting notifications telling me to update the app. What should I do?
If the update is force update, you cannot continue to use the app unless updating it periodically. Please update the app.
What is the support OS?
【iOS】iOS12-13
【Android】 OS6-10
*As of August 2020
What should I do when I switch to a new device?
Please log in with your new device. You need to recreate a d Wi-Fi profile.
How do I change the display language on the app?
Please change the language settings on your device.
*Some devices require that you change your regional settings along with language.
How do I change location information settings?
You can change location settings in the app and your device from the menu.
How do I change push notification settings?
You can change the settings in your device from the menu.

Inquiry

I need more help.

Fill in online inquiry form to contact us directly.

【Notes】

1. Before you use online inquiry
Please acknowledge the conditions below.

  • Answers of general questions can be found at FAQ above. It is recommended to check FAQ above before proceeding to online inquiry.
  • It may take several days to reply your inquiry. Please note that specified time of reply is not acceptable.
    In some cases, we might not be able to answer your inquiry.
  • For those who have registered for a membership at APP of a partner of DOCOMO or plans to do so, and are or will be using online d POINT CARD with APP provided by the partner, please contact the APP provider.
    Contact window:
  • Our reply will be in English ONLY, please inquire in English ONLY.
  • Any inquiry regarding to modification of member information and conversion of points is not accepted.
  • The reply is for the specific customer. Revelation of the reply(partly or full) is forbidden.
  • Packet transmission charges may be charged while using online inquiry.

2. Information Collection and Use
The personal information, such as name, email address, residential country(or any other personal information in the inquiry), and the content of inquiry will be used in the following purposes.

  • To deal with the comment, request and inquiry.
  • To send documents such as catalogue.
  • Analysis purposes for improving products and services
  • Analysis purposes for customer services

Please acknowledge that in order to provide accurate answer for the inquiry, it may be necessary to transfer your inquiry to other related companies in DOCOMO group and other sales agency company.
NTT DOCOMO, INC. is responsible for taking security measures to prevent the information leakage. It will not disclose personal information to third parties unless there are requests from public agencies.

【Online Inquiry】

1．Category of your inquiry

*For those who have registered for a membership at app of a partner of DOCOMO or plans to do so, and are or will be using online d POINT CARD with app provided by the partner, please contact the app provider.

2. Sub-category of your inquiry

3. Content

Only single-byte alphanumeric characters and symbols can be entered.

4. Country/region of residence

※Mailing software will be activated.

※Please do not change subject of the inquiry.
We might not be able to answer your inquiry if subject being changed.

※For security reasons, file attachments will be automatically deleted, so do not attach files.